TERMS AND CONDITIONS OF SALE AND USE – ÉMY AND CZAME-ALERTS
Version: October 19, 2026
These Terms and Conditions apply to the purchase of an ÉMY watch and the subscription to and use of CZAME-Alerts services provided by CZAME.
By accepting these Terms and Conditions, the purchaser confirms having read and understood them before completing the order.
1. ÉMY Watch and CZAME-Alerts Service
The ÉMY watch and CZAME-Alerts are technological tools designed to contribute to the user's safety and independence.
Depending on the features activated, the service may include:
- detection of certain falls;
- SOS alerts;
- detection of exits from safety zones or wandering situations;
- location of the watch;
- transmission of alerts to designated caregivers or responders.
These features are assistance and prevention tools. They do not guarantee the detection of every incident or intervention by a caregiver, responder, or emergency service.
2. Purchase of the ÉMY Watch and CZAME-Alerts Plan
The ÉMY watch and the selected monthly CZAME-Alerts plan are purchased together as part of the same order.
The price of the watch and the first billing period of the CZAME-Alerts plan are charged when the purchaser completes the order.
The applicable prices are those displayed and accepted at checkout.
The purchase of the watch and plan does not mean that the service is immediately operational. Activation and configuration are required.
3. Activation and Start of CZAME-Alerts Service
Following purchase, the watch and CZAME-Alerts service must be activated and configured.
For billing purposes, CZAME-Alerts is considered activated when:
- the watch is activated and operational on the network; and
- at least one designated caregiver has completed the required setup and is configured to receive alerts and notifications concerning the beneficiary.
If activation is delayed, the purchaser does not lose the portion of the prepaid subscription period corresponding to the period before the service is effectively activated.
The unused prepaid period is carried forward so that the paid service period begins only when CZAME-Alerts is effectively activated in accordance with the conditions above.
4. Monthly Subscription and Renewal
Following activation, the CZAME-Alerts plan continues on a monthly basis.
Subsequent billing is adjusted so that the next paid service period begins only after the prepaid service period has actually been provided following activation.
The applicable monthly price, included services, and billing frequency are those displayed and accepted at checkout.
The subscription continues until cancelled in accordance with the applicable plan terms and applicable consumer protection laws.
5. Fall Detection
Fall detection relies on the watch's sensors and analysis algorithms.
Some falls may not be detected. Certain movements may also be interpreted as a fall and generate a false alert.
CZAME does not guarantee that every fall will be detected.
6. SOS Alerts
The operation of SOS alerts depends, among other things, on the operation of the watch, its battery level, telecommunications networks, and the information technology services used.
An SOS alert may be delayed or may not be transmitted.
Triggering an SOS alert does not guarantee that a caregiver, responder, or emergency service will receive the alert or intervene.
7. Wandering and Safety Zones
Detection of exits from safety zones and wandering situations depends, among other things, on available location data.
An exit from a zone may be detected late, may not be detected, or may be reported incorrectly.
CZAME does not guarantee that a person will remain within a specified area or that every exit from that area will be detected.
8. Location
Location accuracy may vary depending on technical and environmental conditions.
Location may be less accurate or unavailable indoors or when location or telecommunications signals are weak or unavailable.
The displayed position may correspond to the last known location of the watch rather than its exact current location.
9. Networks and Communications
The operation of the ÉMY watch and CZAME-Alerts depends, among other things, on cellular networks, the Internet, telecommunications infrastructure, and technology services provided by third parties.
Interruptions, delays, or failures may occur.
CZAME does not guarantee continuous and uninterrupted availability of these networks or services.
10. Battery and Use
The watch must be charged and used in accordance with the instructions provided.
A low or depleted battery may prevent certain features from operating, including detection, location, or transmission of alerts.
The purchaser, user, or person assisting the user is responsible for ensuring that the watch is regularly charged and used under normal operating conditions.
11. Receipt of Alerts
Receipt of alerts depends, among other things, on the devices used by recipients, networks, notification settings, contact information provided, and the availability of designated persons.
The contact information of caregivers and other designated persons must be accurate and kept up to date.
Transmission of an alert does not guarantee that it will be viewed immediately or that an intervention will occur.
12. Not an Emergency or 24/7 Monitoring Service
Unless such a service is expressly provided through a separate subscribed service, CZAME-Alerts is not an emergency call centre or a 24-hour, 7-day monitoring service.
When an emergency situation is known, the appropriate emergency services should be contacted directly.
The ÉMY watch and CZAME-Alerts should not be relied upon as the sole means of protection when immediate supervision or intervention is required.
13. Responsibilities of the Purchaser and User
The purchaser and user must, among other things:
- provide accurate information required for activation and operation of the service;
- keep the watch sufficiently charged and in normal operating condition;
- wear and use the watch in accordance with the instructions;
- keep caregiver and other relevant contact information up to date;
- ensure that at least one caregiver is properly configured to receive alerts;
- periodically verify the normal operation of the watch and service;
- take into account the technological limitations described in these Terms and Conditions.
14. Acknowledgment of Technological Risks
The purchaser acknowledges that a connected system such as the ÉMY watch and CZAME-Alerts may experience errors, false alerts, delays, interruptions, communication failures, or periods of unavailability.
The purchaser specifically acknowledges that:
- a fall may not be detected;
- certain movements may generate a false alert;
- a wandering situation or departure from a safety zone may not be detected or may be reported incorrectly;
- an SOS alert or another alert may not be transmitted or received;
- location may be inaccurate, delayed, or unavailable;
- the displayed location may represent the last known location rather than the current location;
- an interruption of the cellular network, Internet, or a third-party technology service may affect operation of the service;
- a low or depleted battery may prevent certain safety features from operating.
CZAME does not guarantee that all incidents will be detected or that an intervention will occur following an alert.
This acknowledgment of technological risks does not exclude or limit consumer rights or any liability that cannot legally be excluded or limited.
15. Changes to the Service
CZAME may update its software, applications, algorithms, telecommunications configurations, or technological infrastructure in order to improve security, reliability, performance, or functionality.
Service features may evolve.
Where required by applicable law following a material change, a new version of these Terms and Conditions may be presented and renewed acceptance may be requested.
16. Acceptance
By checking the acceptance box during checkout, the purchaser confirms having read, understood, and accepted these Terms and Conditions, including:
- the purchase and billing conditions for the ÉMY watch and CZAME-Alerts plan;
- the activation conditions applicable to the start of the paid CZAME-Alerts service period;
- the technological limitations of the ÉMY watch and CZAME-Alerts; and
- the risks associated with fall detection, SOS alerts, wandering detection, location, telecommunications, battery operation, and receipt of alerts.
The purchaser’s acceptance is required before the order can be completed.